Impeccable customer service is a critical component of building revenue and overall business success. In fact, it’s proven by research that 71% of users believe that a quick response from your agents improves their customer experience. This is why chat macros are essential for every customer support team. Since live chat is nowadays the most popular of all communication channels, it’s pretty obvious you need to step up your game. Chat macros are an excellent…

The heroes of customer support are dealing with more challenges now than ever before. To be on top of the game, besides everyday multitasking, these people need to be fast. As fast as possible, since quick first response time is what keeps customers happy. And without them, you don’t have a business. That’s why being able to reduce your first response time or average handle time is an extremely important task as a customer support…