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When you visit a website, you’ve probably noticed a little window open on the right side of your screen, followed by a message saying, “How can we help you?” or something to that effect. That “person” on the other end that appears to be sending you a message is not a human; it’s a chatbot. via GIPHY Chances are that if you’ve ever interacted with a chatbot, your experiences have been both good and bad.…

The heroes of customer support are dealing with more challenges now than ever before. To be on top of the game, besides everyday multitasking, these people need to be fast. As fast as possible, since quick first response time is what keeps customers happy. And without them, you don’t have a business. Seeing that speed is the foundation of good customer service, you should do your best to reduce your support team’s first response time.…

Google Docs, Slides, and the other productivity tools included in G-Suite are great for creating documents and presentations on the go. For one thing, they’re free to use (if you sign up for a free Google account). For another, they automatically save your work to your Google Drive. Finally, you can access them wherever you have an internet connection. The one thing they’re not that great at, though, is grammar checking. If you use Docs…

Have you ever thought about how much time we waste writing emails? First, we write a rough draft. Then, we pore over it word by word, sentence by sentence, to make sure we’ve included every detail relevant to our subject. Then comes the most challenging part of all: we must check our spelling and grammar so that we don’t sound like complete dunces to the person (or people) we’re sending the email to. This process…

Do you ever find yourself typing an email and not knowing whether or not what you’re writing is grammatically correct? Maybe you’re not the best speller in the world. Maybe you’re not sure where you should put that comma (or if you should put one in at all). Look, we’re not all English majors. And even those of us that are, struggle with typing too fast or forgetting i before e except after c. It’s…