In Metrics Top Customer Support Metrics July 2, 2020 9 Mins Read “What gets measured, gets managed.”— Peter Drucker Great products and great marketing attract customers. However, no matter how good a product…
In Essays The Case for Human-in-the-Loop AI for Customer Conversations July 2, 2020 10 Mins Read Interactive Voice Response has existed since the 1970s. Autonomous cars using neural networks were first developed in the 1980s. When will…