Responding to customer complaint emails is part and parcel of running a company. The unfortunate fact is that no matter…
Impeccable customer service is a critical component of building revenue and overall business success. In fact, it’s proven by research…
When you visit a website, you’ve probably noticed a little window open on the right side of your screen, followed…
The heroes of customer support are dealing with more challenges now than ever before. To be on top of the…
Google Docs, Slides, and the other productivity tools included in G-Suite are great for creating documents and presentations on the…
Have you ever thought about how much time we waste writing emails? First, we write a rough draft. Then, we…
Do you ever find yourself typing an Outlook email and not knowing whether or not what you’re writing is grammatically…
This is a series of blog posts that we at Sapling are composing on meaningful conversational insights into customer support…
“What gets measured, gets managed.”— Peter Drucker Great products and great marketing attract customers. However, no matter how good a product…
Interactive Voice Response has existed since the 1970s. Autonomous cars using neural networks were first developed in the 1980s. When will…